Business decisions come in all shapes and sizes. They affect different types of stakeholders differently.
Thoughtful leaders ensure that when the decisions are made, they are well-rounded in which the interests of those absent are also considered.
Starbucks ex-chairman and CEO Howard Schultz has said “At Starbucks, in all weekly senior leadership meetings and quarterly board meetings, we keep two empty chairs. These chairs represent our customers and our employees who are not present at the meeting. The chairs remind all present in the meeting to be mindful of the impact their decisions may have on our customers and employees and to keep their interests in mind.”
Such methods help business leadership maintain its focus on all the stakeholders and make balanced and optimal decisions for all.
-Sanjay Shah
SME Business Coach