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Leaders Must Be Accessible

Leaders Must Be Accessible

Leadership is a responsible position. Among other responsibilities, they must be accessible through at least one communication channel to those from their constituencies who may need them. Amazon chief Jeff Bezos has made his email address globally known. If you write to him, you will certainly get a reply. I have got it twice. Of…

How To Make Well-Rounded Decisions?

How To Make Well-Rounded Decisions?

Business decisions come in all shapes and sizes. They affect different types of stakeholders differently. Thoughtful leaders ensure that when the decisions are made, they are well-rounded in which the interests of those absent are also considered. Starbucks ex-chairman and CEO Howard Schultz has said “At Starbucks, in all weekly senior leadership meetings and quarterly…

Leaders Should Calibrate Their Messaging

Leaders Should Calibrate Their Messaging

Leaders communicate to different type of audiences. They speak to a wide range of concerns and in a variety of contexts. They should be able to adapt their message as per the audience and the context. Different constituencies have different understanding, priorities, challenges and interests. Your leadership team may have a higher level of perspective…