Customized Coaching to GROW Your SME Business To The Next Level. (Strategy, Marketing, Branding, Systems & Processes)
Businesses can avoid failure by understanding customer needs better. Rapido (a ride hailing service in India) has set up a kiosk at Mumbai’s CSMT International Airport, along with a dedicated pick-up zone. While this initiative aims to attract passengers, poor execution is causing frustration and eroding customer trust. Most international travellers arrive with large luggage…
Tourism can grow the economy of a country or state. Many countries in the world survive and thrive on tourism. Their governments and people understand this. They feel grateful towards tourists and treat them respectfully. That makes tourists feel welcome, and they wish to come again. They also recommend others. Goa’s economy largely depends on…
At home, a leak developed in a Jaquar bathroom flush installed about 2.5 years ago. Concerned, I contacted the dealer from whom I had purchased it. He promptly took my details and assured me the issue would be resolved soon. Shortly after, I received an SMS from Jaquar with a service call number, followed by…
Visiting your customer service centre must be as enjoyable for your customers as visiting your showroom. At least, that is what you may expect from a brand as popular as Apple There is a showroom of Unicorn Infosolutions Pvt Ltd, an Apple channel partner at Oberoi Mall in Goregaon-East, Mumbai, India. When you go there,…
As human beings, we are supposed to mature as we age. As children or teenagers, our behaviour may not be consistent or predictable. That is accepted. Our mistakes are pardoned. But growing up, our behaviour is expected to be predictable. If we don’t, that stalls our progress. Companies also go through different phases as they…