Sanjay Shah | SME Business Coach | +91-9322 23 33 23
Customized Coaching to GROW Your SME Business To The Next Level. (Strategy, Marketing, Branding, Systems & Processes)
A business leader has to make hundreds or thousands of decisions every month depending upon the size and complexity of the business. One may follow some robust decision-making processes to ensure that the best decisions are made. But is it possible to make every decision a perfect one? “Unlikely.” an experienced CEO avers. “There are…
A few days back, in the evening, we booked a Prime SUV on Ola for the next day at 7 am. Ola app promised it to be a “Spacious 6-seater SUV”. The next day, when the time of the ride arrived, we were assigned a vehicle. On calling up the driver, we realized that he…
Companies that insist on advance payment for their product or service have an obligation to deliver as promised. Collecting advance payment and then providing poor quality or bad experience to customers is a breach of trust. It is bad for your brand. Customers feel cheated if they are shortchanged by companies that collected full payment…
How long does your 10-minute meeting last? The question may appear foolish. But the answers you may get can tell a different story, because in most of the companies meetings last much longer than they were intended to. Company meetings suck. Well, most of them. More so, if they go on endlessly. Most meetings become…
While communicating, the ability to realize that the other person is not paying attention, that he is not listening and then cutting short our communication is a vital one. It helps in building relationships. And helps avoid hurting them. But for that, we must be listening. Listening to the verbal and the non-verbal cues coming…