Sanjay Shah | SME Business Coach | +91-9322 23 33 23
Customized Coaching to GROW Your SME Business To The Next Level. (Strategy, Marketing, Branding, Systems & Processes)
A business needs to take a lot of decisions. As it grows, the number of such decisions grows extremely high. These decisions may vary in size and significance. Decision making is a leader’s task. For an organization to scale up, it needs an increasing number of leaders who can take decisions at their levels. An…
When Is Value Created? When some actions are performed which increase the worth of some goods or services. That increased worth enhances the value of those goods or services. This is value creation. The work done through those actions can be physical, mental, mechanical or creative. When we create something, when we solve some problem,…
Many 3-4-5-star and better hotels (national and international) have this stingy practice of giving two half-litre water bottles per room per day. That is one litre per day. They charge for extra water. It is penny-wise and pound-foolish, because it is blatantly customer unfriendly. They could be spending a lot of money on building their…
Companies that insist on advance payment for their product or service have an obligation to deliver as promised. Collecting advance payment and then providing poor quality or bad experience to customers is a breach of trust. It is bad for your brand. Customers feel cheated if they are shortchanged by companies that collected full payment…
The other day, a newspaper carried an article about Akshay Kumar “owning up” the responsibility for the failure of his recent films (Bachchan Pandey, Samrat Prithviraj and Raksha Bandhan). Optically, it looks nice. Someone owning up a failure individually which obviously is a collective failure. He appears to be nice and as an actor he…