Sanjay Shah | SME Business Coach | +91-9322 23 33 23
Customized Coaching to GROW Your SME Business To The Next Level. (Strategy, Marketing, Branding, Systems & Processes)
As your company grows, the way you lead must evolve. In a small business of 40–50 people, communication is simpler. You can gather everyone in one room, explain a new direction and follow up quickly. The speed of execution feels natural because everyone is close to the action. But once your organization expands – across…
A few days ago, I received a call: Sales Rep 1: “Do you need a payment gateway for your website?” Me: “We already have one.” Sales Rep 1: “Still, you can give multiple gateway options to your customers. I’ll mail you the details.” Me: “Ok, please do.” The next day, another person from the same…
The soul of any organization is reflected in its leadership. My recent stays at two 5-star properties brought this principle to life in ways that every leader – whether in hospitality or any other field – should take to heart. Last weekend, I spent two days at Time Square Resort & Spa in Bhuj-Kutch –…
In recent times, many airlines have adopted a pricing strategy where only a few seats are available for free during web check-in. The majority of seats – often those with better legroom or preferred locations – are marked as paid or premium. Interestingly, if you skip the web check-in and directly check in at the…
At home, a leak developed in a Jaquar bathroom flush installed about 2.5 years ago. Concerned, I contacted the dealer from whom I had purchased it. He promptly took my details and assured me the issue would be resolved soon. Shortly after, I received an SMS from Jaquar with a service call number, followed by…